Refund Policy

Hatch does not offer a trial period. The free tier is the taste — one job, lifetime, with up to 10 expensive AI actions, and no credit card required. There is no 7-day countdown. No credit card surprise. The free tier is permanent.

Paid and Power subscriptions are billed monthly. If you cancel, your subscription remains active until the end of the current billing period. At that point, your account reverts to the free tier. We do not issue prorated refunds for partial months.

If annual billing is available (Paid $100/yr, Power $150/yr), cancellation takes effect at the end of the annual period. Refunds for unused months on annual subscriptions are at Hatch's discretion on a case-by-case basis. Contact us at the address below within 30 days of your billing date to request a review.

If Hatch's service is materially unavailable or non-functional for an extended period due to issues on our end, you may contact us to request a prorated credit against your next billing cycle. We do not issue cash refunds under a guaranteed SLA during the beta period.

To cancel your subscription, access the Stripe Customer Portal from your account settings. No email to Hatch is required — you can cancel, update your payment method, and switch billing intervals directly in the portal.

[PLACEHOLDER — add the Settings → Billing → Manage subscription link path once P3-H is shipped and the portal is configured.]

For billing disputes or refund requests, contact us at: [billing@yourdomain.com — replace with monitored address]